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Also I ordered the extra amounts per your instructions. But there was sooooo much breakage we barely had enough. Is that normal?

asked by Diane on October 16, 2019

Hi Diane,

We at WHOLESALERS USA take the upmost care in the packaging of our tiles, using 4 ply cardboard corners, packing paper, bubble pads and reinforced tape to secure our tiles during transport. Unfortunately at time carrier services can be rough on packages, damage to tiles should not be expected. If you receive a damaged parcel with excessive breakage in the future, feel free to submit a claim via email addressed to accompanied with a photo of the damages. We hold customer satisfaction as a top priority at WHOLESALERS USA and would be happy to replace the damaged pieces in your order.

Donnie Simpson answered on May 14, 2018