- Shipping & Delivery
- Free Shipping
All orders of $100 or more ship free. Free shipping will be shipped using our choice of best method (ground service); faster shipping methods (overnight, 2 day, etc) are available at discounted rates. Free Shipping is only valid on one shipping address, multiple addresses per order will be charged separately. Offer is not available to AK, HI, APO/FPO or Canada.
We ship all orders for the continental United States and Canada through USPS or FedEx, depending on shipping method chosen during checkout. For customers located in Alaska and Hawaii we can ship through USPS Priority Mail Flat Rate Box or by USPS Ground (surface). For other International customers we can ship through USPS.
After an order has shipped, and before delivery of that order, if a change of delivery address is requested a $10 surcharge will be incurred by the customer. This is the charge which FedEx charges us and we are mearly passing the charge along.
Damage During Shipping
All shipments are insured. We use extra care when packaging your glass tile, glass gems, and other fragile items; however, sometimes products do get damaged during shipping. When you receive a package from a shipper and it is damaged, you must contact us within 5 calendar days (sooner is preferred) and report that the package arrived in damaged condition. This is because shipping companies have specific regulations for returns of damaged goods and we need to file claims within their stated terms. Upon notification of a damaged shipment we will process the claim with the shipping company; meanwhile, we will re-ship the damaged goods. If the package is damaged when it arrives do not refuse delivery, rather accept it and assess the extent of damage to the goods. Refusing delivery will further delay your receipt of replacement goods as we need to wait for the return before we can assess the damage.
You will need to keep all original packaging, including cartons and contents, until the claim resolution process is finished (up to 2 weeks). It may be necessary to make the packaging available to the shipping company for inspection.
If you place your order by 3:00 PM Eastern Standard Time on a normal FedEx business day, we will ship your order that same day. If your order is placed on a weekend or holiday, it will be shipped the next business day.
Samples are provided on many products (glass tiles, glass gems, sea glass, crystal nuggets, and many other products). The amount we charge for samples is based on our cost to package and ship the samples; as such, samples are not returnable.
- Privacy & Security
- Wholesalers USA does not share, sell, or trade information on our customers. All information provided by you to us is strictly confidential and will never be distributed or shared with any other parties. We do not spam, solicit by telephone, send unsolicited emails, nor put pop-up messages onto your computer. Any email sent will be only to acknowledge information on orders received, or to to notify customers of new or sale items if they had elected to receive our newsletters. We do our own bulk postal mailing.
- Returns & Replacements
- Wholesalers USA, Inc. would like our customers to be completely satisfied with the goods they have purchased from us. If you are not completely satisfied with your purchase, you may return it to us within 30 days from receipt of the goods for a prompt exchange or refund. However, please note that Mapei items are not returnable and all sales of Mapei products are final. Shipping costs are incurred at your risk and are not refundable. We do charge a 25% restocking fee for returned merchandise. You are responsible for return shipping costs. Samples are not refundable. Deliveries which are refused are considered as returns and are subject to this return policy.
All returns must be accompanied by the original receipt which was given to you along with the original packaging. There will be no refund on items returned that are not in saleable condition. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. If you have any questions regarding your order, please feel free to contact us.
- Wholesalers USA makes samples available for most of our products - we strongly encourage you to purchase a sample before making a large purchase - especially when purchasing glass tiles. You'll want to see the color of the glass tile in location where you'll be installing them before making a purchase. This will help to ensure that you are completely satisfied with your order and avoid making a return.
- Payment, Pricing & Promotions
- We accept all major credit cards as well as PayPal.