Frequently Asked Questions:

• Is Your Website Secure? Yes, all transactions are encrypted.
• What is Your Return Policy? You may return your items for any reason within 30 days from receiving them. We do charge a 25% restocking fee, and shipping charges are not refundable.
• When Will My Order Ship? Order by 4:00 PM EST and your order will ship the same day. Orders placed after 4:00 PM EST or on weekends and holidays will ship the next business day.
• How Do I Know the Status of My Order? You will receive an email each time we change the status of your order, first when your order is placed, then when it is shipped, and a third when we determine that UPS has delivered your package.
• Can I Track My Order? With our online tracking system you can log in at any time and track the status of your order, including UPS tracking information. It will show you where the package is and when it is scheduled for delivery.
• Do You Ship Through USPS? We only ship through USPS if you are located in Alaska, Hawaii, or Overseas. Otherwise all orders ship through UPS. If you are located in one of these exception areas, you can ask for a shipping quote to be provided prior to shipping your order. We will provide a quote and hold your order until you approve the quote.

For more answers to frequently asked questions, refer to the Information box located at the bottom of the right column. If you have any further questions or suggestions you can click on the Contact Us link in the Information Box.