Free Shipping
All orders of $100 or more ship free. Free shipping will be shipped using UPS Ground Service; faster shipping methods (overnight, 2 day, etc)
are available at discounted rates. Free Shipping is only valid on one shipping address, multiple addresses per order will be charged separately.
Offer is not available to AK, HI, APO/FPO or Canada.
Shipping Method
We ship all orders for the continental United States and Canada through UPS. For customers located in Alaska and Hawaii
we can ship through USPS Priority Mail Flat Rate Box or by USPS Ground (surface). For other International customers we can ship
through USPS.
Return Policy
Wholesalers USA, Inc. would like our customers to be completely satisfied with the goods they have purchased from us.
If you are not completely satisfied with your purchase, you may return it to us within 30 days from receipt of the goods
for a prompt exchange or refund. However, please note that Mapei items are not returnable and all sales of Mapei products are final.
Shipping costs are incurred at your risk and are not refundable. We do charge a 25% restocking fee for returned merchandise.
You are responsible for return shipping costs. Samples are not refundable. Deliveries which are refused are considered as returns
and are subject to this return policy.
All returns must be accompanied by the original receipt which was given to you along with the original packaging.
There will be no refund on items returned that are not in saleable condition. If you paid for your order by credit card,
a credit will be issued and will appear on your billing statement. If you have any questions regarding your order, please
feel free to contact us.
Wholesalers USA makes samples available for most of our products - we strongly encourage you to purchase a sample before
making a large purchase - especially when purchasing glass tiles. You'll want to see the color of the glass tile in location
where you'll be installing them before making a purchase. This will help to ensure that you are completely satisfied with your
order and avoid making a return.
Address Changes
After an order has shipped, and before delivery of that order, if a change of delivery address is
requested a $10 surcharge will be incurred by the customer. This is the charge which UPS charges us
and we are mearly passing the charge along.
Damage During Shipping
All shipments are insured.
We use extra care when packaging your glass tile, glass gems, and other fragile items; however, sometimes
products do get damaged during shipping. When you receive a
package from a shipper and it is damaged, you must contact us within 5 calendar days (sooner is
preferred) and report that the package arrived in damaged condition. This is because shipping companies have
specific regulations for returns of damaged goods and we need to file claims within their stated terms.
Upon notification of a damaged shipment we will process the claim with the shipping company; meanwhile, we will re-ship the damaged goods.
If the package is damaged when it arrives do not refuse delivery, rather accept it and assess the extent of damage to the goods. Refusing
delivery will further delay your receipt of replacement goods as we need to wait for the return before we can assess the damage.
You will need to keep all original packaging, including cartons and contents, until the claim
resolution process is finished (up to 2 weeks). It may be necessary to make the packaging available to the
shipping company for inspection.
Shipping Times
If you place your order by 4:00 PM Eastern Standard Time on a normal UPS business day, we will ship your order that same day. If your order is placed on a weekend or holiday, it will be
shipped the next business day.
Samples
Samples are provided on many products (glass tiles, glass gems, sea glass, crystal nuggets, and many other products). The amount we charge for samples is based on our cost to package and ship the samples; as such, samples are not returnable.
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