 |
Search |
 |
|
 |
Browse |
|
|
|
|
|
Affiliate Program |
|
|
|
| Frequently Asked Questions (FAQs) |
 |
|
|
- What Do You Charge for Shipping?
- How Do I Know If My Order Has Shipped?
- What Happens After I Make an Online Purchase?
- What is Your Return Policy?
- What are you Privacy and Security Policies and Guarantees?
- When is my Credit Card Charged?
- Do You Provide Wholesale Discounts?
- Where do you Ship to?
- What do I do if my order arrives damaged.
- What is Your Mailing Address?
- What is Your Phone Number?
- What is Your Sample Policy?
- What Do You Charge for Shipping?
All orders over $100 ship for free. For orders which don't qualify for free shipping we offer UPS standard shipping rates. These rates are based on actual cost from UPS as our online shopping cart includes the ability to provide a quote direct from UPS. The UPS Shipping Estimator is located at the bottom of the shopping cart page. Add the products you're interested in to your cart, enter your zip code, and press the Update button.
- How Do I Know If My Order Has Shipped?
You can check the status of your order online by logging in and checking the status. Additionally, we send three email notifications during the processing of your order. The first email you receive will be sent at the time you place your order notifying you that your order has been placed with our system. The second email you will receive is sent when we process and ship your order, if you ship through UPS it will also include the tracking number. The third email will be sent when we show that your order has been delivered. If you receive this third email message and you have not received your order, please contact us immediately so we can track the order.
- What Happens After I Make an Online Purchase?
If you shipped through UPS you can expect to receive a minimum of three emails from us in support of the processing of your purchase. If you shipped through the U.S. Postal Service you can expect to receive a minimum of two emails from us. Each email is to inform you of a status change for your order and provides you with additional information regarding your order.
1 - Order Confirmation (All Orders) You will receive an email confirming your order. This email is automatically generated by the system and will be sent immediately after you finish placing your order.
2 - Order Has Shipped (All Orders) You will receive an email when we process and ship your order. This email will include the tracking number for your order (if you have shipped by UPS). When this email is sent your order status is changed to shipped, which can be viewed online (along with a copy of the email message which was sent to you).
3 - Order Has Been Delivered (UPS Orders) You will receive an email when we are showing that your order has been delivered according to UPS tracking information. When this email is sent your order status is changed to 'Delivered', which can be viewed online.
- What is Your Return Policy?
Wholesalers USA, Inc. would like our customers to be completely satisfied with the goods they have purchased from us. If you are not completely satisfied with your purchase, you may return it to us within 30 days from receipt of the goods for a prompt exchange or refund. However, please note that Mapei items are not returnable and all sales of Mapei products are final. Shipping costs are incurred at your expense and are not refundable. We charge a 25% restocking fee for returned merchandise. Packages that are "refused" will be charged a 25% fee as well. You are responsible for return shipping costs. All returns must be accompanied with a copy of the original receipt along with the original packaging. Deliveries that are "refused" that was a free shipping item will be charged a 25% fee. There will be no refund on items returned that are not in saleable condition. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement or a check will be mailed to you. If you have any questions regarding your order, please feel free to contact us at: sales@WholesalersUSAInc.com, or 1-800-939-5015, or write to
Wholesalers USA, Inc.
1209 N. East St. Unit F
Frederick, MD 21701
- What are you Privacy and Security Policies and Guarantees?
All information you provide to us is strictly confidential. We do not and will not share any of your information with any other parties. Our complete Privacy and Security Policies and guarantees can be viewed by clicking here: Wholesalers USA - Privacy and Security Policy.
- When is my Credit Card Charged?
Your credit card is charged at the time we ship your order. We will never charge your card until your order has been packaged and processed for shipment. You will receive a confirmation email message from us when your order is shipped.
- Do You Provide Wholesale Discounts?
Everybody receives our wholesale discount. Our published prices are our wholesale prices. Even if you choose to purchase only a single item we will never charge you more than our true wholesale price. However, for orders over $1500 we can provide a small discount -additionally we can provide low cost shipping alternatives. For glass tiles in container sized shipments we can provide you with a custom quote.
- Where do you Ship to?
We ship to all locations globally; however, do keep in mind that overseas shipping can be quite expensive. If you are located in the continental United States the best rate is through UPS Ground Home service. If you are located in Alaska, Hawaii, Canada, or elsewhere - Please contact us for a shipping quote. We can usually ship to these locations through the US Postal Service to provide the best rate. Many glass tile orders of a given size ship for free, this free shipping offer is only to the continental United States. For shipping glass tiles outside of this area normal shipping charges apply, i.e. customs fees, tariffs, etc.
- What do I do if my order arrives damaged.
All shipments are insured. Shipping companies have specific regulations for returns of damaged goods. When you receive a package from a shipper and it is damaged, you must contact us within 5 calendar days (sooner is preferred) and report that the package arrived in damaged condition. We will process the claim with the shipping company; meanwhile, we will re-ship the damaged goods.
You will need to keep all original packaging, including cartons and contents, until the claim resolution process is finished (up to 2 weeks). It may be necessary to make the packaging available to the shipping company for inspection.
- What is Your Mailing Address?
Wholesalers USA, Inc.
1209 N. East St. Unit F
Frederick, MD 21701
- What is Your Phone Number?
Toll Free: 800-939-5015
Local: 301-610-5015
Fax: 301-695-2564
- What is Your Sample Policy?
We offer samples as a convenience to our customers so that they may more accurately judge the color, texture, and overall appearance of our products prior to making their full purchase. The samples’ low price reflects only the cost to package and ship them. Therefore, if a customer orders more than two samples of one product, then Wholesalers USA reserves the right to remove the additional samples from the order and ship the remainder without notification. The value of the removed samples will be deducted from the total price of the order.
|
|
 |
|
|
| 0 items |
|
|
|
|
|
|
|
|
|
|
Information |
|
|
|
We Gladly Accept |
|
|
|
